General FAQ
Where are you based?
Sweet home Scandinavia - Sweden!
When will you restock?
I do my best to keep everything in stock, but if you wanna keep up to date when something is being restocked I recommend signing up for the newsletter!
Do you accept commissions?
Yes, I do! I even have my T.O.S and link to my commission form in the menu!
Do you sell at conventions?
Yes, I do! I even have a convention schedule you can check out. Unfortunately, I am currently unable to travel to other countries at the moment, but I am looking to go abroad to more conventions in a soon future!
Shipping and Delivery
How much does the shipping cost?
Shipping's calculated based on the weight and value of your order.
When will my order be shipped?
In-Stock items are usually processed and shipped out within 5 business days. However, during shop updates and launches, the amount of orders may increase, and therefore order processing times may go up.
What are your delivery times?
Depending on your location, your order might take anywhere from 1-8 weeks from shipment date to arrive from us here in Sweden.
Our estimated shipping delivery times are as follows:
Sweden: 1-2 business days
EU: 1-2 weeks
Rest of the world: 2-8 weeks
NOTE: These are only estimates based on our own experiences shipping to these locations. Upon purchasing from our shop, you agree to these possible delivery times.
Please allow at least 8 weeks from shipment date to pass before you inquire about your order.
Do I have to pay customs fees?
International customers are fully responsible for any customs fees that may occur upon receiving their order. Please check your country's customs fees before ordering to avoid any surprises!
Tracking says ''Delivered'', but where is my package?
Once orders ships out from us, it is the responsibility of the postal service to deliver your package. They are also the most qualified to help you with any delivery issues that might arise.
Bloodypink are not held responsible for any damaged, stolen, or lost packages, and shipping costs will not be refunded.
My order was returned, what happens now?
Once the package has returned to us physiacally, the customer will be contacted. Regardless of the reason for the return, all orders will be refunded to their original payment method. If the customer still wishes to proceed with their order an additional shipping fee will have to be implemented!
We cannot control when packages are returned to us, and we do not offer refunds for packages that are still not back physically in our hands. We are not responsible for orders returned due to mistakes in delivery addresses, failure from postal services to notify about pickup, and any other possible reason for the return.
We are happy to refund the contents of the order, but will not refund shipping fees, import fees, or any other associated fee that is shipping- and handling-dependent.
Help with your order!
Can I switch shipping adress of my order?
If you wish to change the shipping adress please contact us as soon as possible at [email protected]
Once your order has been shipped out, we are unable to change the address!
What's your refund policy?
You can cancel your order at any time as long as it has not yet been shipped out. Once it has shipped out we don't accept any cancellations.
We do not refund orders lost in the mail that were shipped without a full tracking option, but please contact us if you have not received it after 8 weeks, and we'll help you. We also cannot refund tracked orders that have been marked as delivered.
Orders that get returned to us will get refunded for the contents. We do not refund any shipping and handling costs such as customs fees.
Can I return my items?
All sales are final once shipped out, and we do not accept returns unless you received a wrong item/items.
I have placed multiple orders, can I combine them?
We can help you combine your orders, and save shipping costs! Please email us at [email protected] with your order numbers you wish to combine.
Do you have any further questions?
feel free to contact us at [email protected]